XpertLink
XpertLink are seeking an experienced and highly organized Dispatcher to join our Commercial Maintenance team in Byblos!
If you thrive in a fast-paced environment, possess exceptional communication skills, and are fluent in English, this is your opportunity to play a pivotal role in our operations.
About the Role: As our Commercial Maintenance Dispatcher, you will be the central hub of our field operations during the evening hours. You will be responsible for efficiently coordinating our maintenance teams, managing service requests, and ensuring seamless communication between clients and technicians to guarantee timely and effective service delivery.
Key Responsibilities:
- Receive incoming service requests (via phone, email, or system) and accurately log all details.
- Prioritize and dispatch maintenance technicians and teams to commercial sites based on urgency and resource availability.
- Monitor the progress of ongoing jobs, providing real-time updates to clients and internal stakeholders.
- Communicate effectively with field technicians, offering support and relaying crucial information.
- Schedule routine and emergency maintenance tasks, ensuring optimal routing and efficiency.
- Maintain accurate records of all dispatches, completed jobs, and client interactions within our system.
- Act as the primary point of contact for clients requiring assistance during your shift.
What We’re Looking For:
- Experience is a must! Proven experience in a dispatch, logistics, coordination, or customer service role within a fast-paced environment.
- Fluency in English (both written and spoken) is essential for effective communication with international clients and documentation.
- Exceptional organizational skills and the ability to multitask under pressure.
- Strong problem-solving abilities and quick decision-making skills.
- Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite.
- Excellent communication and interpersonal skills, with a calm and professional demeanor.
- Ability to reliably work the specified evening shift: Monday to Friday, 4:00 PM to 1:00 AM.
Why Join Our Team?
- Competitive salary package that recognizes your valuable expertise.
- Strong opportunities for growth and development within a expanding company.
- Be part of a critical team that ensures smooth operations for commercial clients.
- Work in a dynamic and supportive environment in Byblos.
Ready to take control of the night shift and make a real impact?
To apply for this job please visit wa.me.